• Logging in and access issues.


• Candidate number not matching, examples:
  
  • in the worklist in Assessor and on the script
  • on the written paper and the aural paper in French, German and Spanish
  • on the written paper and any supplementary paper


• *Losing marks, not being able to save marks, etc.


• *Problem with the system jumping back to previous questions.


• *Queries/requests by the advising team or senior examining team regarding deallocation of scripts or marks.

• If you are emailing screenshots containing any identifiable information (for example, examination number, response ID, names), you will need to send it in an encrypted format. Please use the encrypted Word document supplied for this purpose. Please do not change the password on the document, as this will mean that the Online Marking Section will be unable to open it.


• Please include in the Word document the time and date that the issue occurred, and advise what browser (Chrome, Edge, Firefox, Safari, etc.) you are working in.

SEC staff are available to assist examiners throughout the marking to provide technical support for Examiners using the online marking system. The SEC can be contacted by email or phone:

• 090 644 2461
• 090 644 2476
• onlinemark@examinations.ie

During the month of July, additional support hours at the weekends are as follows:

Saturday 8:00am – 2:00pm
Sunday 8:00am – 1:00pm